Oxendales | The ladies clothes catalogue with fashion in dress size 12-32 plus skirts and trousers in a choice of lengths | Oxendales

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	Your Rights, Privacy and Data Protection


	Data Protection
	We will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search whether or not credit is granted. We may use credit-scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially may be used by J D Williams & Company Limited, our associated companies within the JD Williams group of companies ("the Group") and other third-party organisations outside the Group when credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account and also for our marketing. We may also use your information, including shopping habits, to open and run your credit account including payment recovery, fraud prevention and debtor tracing and for our marketing. Unless you have previously stated otherwise, we may share your information with our associated companies within the Group and other carefully selected third party organisations outside the Group. We or they may contact you for marketing purposes by mail, telephone, electronic mail or otherwise. If you do not wish to be contacted by third-party organisations for marketing purposes or wish to access the personal data that we hold about you or you wish to exercise any of your other statutory rights under the Data Protection Act 1998, please contact the Data Protection Compliance Officer at Griffin House, 40 Lever Street, Manchester, M60 6ES. There is a fee for subject access to your data, which is currently £10. Any statutory change in this fee will be advised to you at the point of application. If we enter a credit agreement with you we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it. If you do not repay on time or in full we will tell the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches. Information held about you by the credit reference agencies may already be linked to records relating to those with whom you are financially linked. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any "associated" records. We may make periodic searches of Group records, credit reference and fraud prevention agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue to extend existing credit. These searches will not be available to other lenders for credit assessment purposes. You have the right to access your personal records held by credit and fraud agencies. We will supply their names and addresses upon request to Data Protection Compliance Officer at Griffin House, 40 Lever Street, Manchester, M60 6ES. We, the credit reference agencies and fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud.


	Information about your use of this website
	This website uses "cookies" to allow us to understand how customers use the site. This helps us to learn more about how frequently particular pages are visited and to determine the most popular areas of our website which will then help us to improve your shopping experience.

	What are Cookies?
	A cookie is a small file that can be stored by your browser on your computer's hard drive. They allow a website to recognise users when they return to a site. Cookies do not compromise your privacy.

	How do you use Cookies?
	We use cookies to monitor usage of this website. We also use cookies to help us to target our marketing and to personalise your visit to our website and make it more user-friendly, for example by allowing us to save your password so that you do not have to re-enter it every time. We use two companies called Coremetrics and Speed-Trap to gather certain information about how you browse and search and buy from the site. To do this we place cookies on your computer that collect information on our behalf, we use this information to constantly improve our services and your shopping experience. Passwords and credit card information are not collected by the Coremetrics and Speed-Trap systems. Coremetrics and Speed-Trap are used to analyse the data collected, which is then passed back to us via a secure connection. Our contract with Coremetrics and Speed-Trap prohibits them from using any of the data themselves.

	What information is contained in Cookies?
	A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. Cookies collect standard Internet log information and visitor behaviour in an anonymous form. We will not use cookies to track or to collect any personally identifiable information about you.

	Can I disable cookies?
	Yes. Most web browsers automatically accept cookies, but you can change your settings so that this does not happen. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You can also visit www.allaboutcookies.org for more information. Please remember that by disabling cookies you may affect the performance of this site and may restrict your use of this website. You can opt out from having your data collected by Coremetrics by clicking here. You can opt out from having your data collected by Speed-Trap by clicking here.

	Important notice about knives
	It is against the law to sell to people under 18 years of age, knives and certain other articles with a blade or point made or adapted for causing injury. These products cannot be purchased by any person under 18 years of age.

	Price policy and Availability
	While we make every effort to ensure that all prices and descriptions on our website are accurate, errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details and offer you the opportunity to either re-confirm or cancel your order. If we are unable to contact you we may treat the order as cancelled. The correct price will be confirmed to you in the Advice Note enclosed with the goods on delivery. If the correct price shown on your Advice Note is higher than the price displayed on the website at the time you placed your order, you may of course cancel the order and return the goods within our home approval policy. The goods and services featured on this website are only available to persons resident in the UK and J D Williams will not accept orders from outside the UK. When you submit an order via our website you will immediately receive a confirmatory e-mail as an acknowledgment of your order. This e-mail does not constitute acceptance of the order by us. Acceptance of your order and the formation of the contract between you and us will take place when we despatch the goods to you.

	Protecting your interests and our complaints procedure
	Our aim is to get it right first time, and if we do make a mistake we will try to put it right promptly. If you have a query or complaint, please call our enquiry line and one of our advisors will be happy to help you; we'll do our utmost to work with you to reach a satisfactory outcome over the phone. If we can't, or we need to do some more investigation, we'll confirm receipt of your complaint within five working days and in most cases resolve the problem within four weeks. Complex complaints can take a little longer and if this is the case, we will always let you know when to expect an answer. If together we have not reached an agreement within eight weeks, we will provide you with information about the Financial Ombudsman Service. You can contact us at any time while your complaint is being investigated, by writing to Service Resolution Manager, Home Shopping Direct, Customer Contact Centre, 23 Hunts Bank, Manchester M3 1AX. Don't forget to include your Customer Number so we can find your records quickly. We subscribe to the Mailing Preference Service and the Telephone Preference Service. For staff training and for quality control purposes, your calls may be monitored or recorded.



	Registered Address
	Oxendale & Company Limited, Registered Office: Griffin House, 40 Lever Street, Manchester, M60 6ES. Registered in England No 153451.

	YOU MAY PRINT OUT AND KEEP A PERMANENT COPY OF THESE TERMS AND CONDITIONS FOR YOUR REFERENCE BY CLICKING HERE
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